The
We’d rather be talking about sourdough!
The legal bits
We are committed to protecting your privacy, handling your personal information responsibly, and being transparent about how our website is used. This Privacy Policy and our Terms & Conditions explain how we collect, use and safeguard your data when you visit or interact with us online.
The Sourdough Company (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy and Terms of Use explains how we collect, use, store and safeguard your data when you visit our website or interact with us online.
1. Who We Are
The Sourdough Company is the data controller responsible for your personal information under UK GDPR. Our registered company details, address and contact information can be found below. If you have any questions about how we use your data, you can contact us using the details provided at the end of this policy.
2. The Information We Collect
When you engage with our website, you may choose to provide personal information such as your name, email address, telephone number, company name or details included within an enquiry or application. If you sign up for newsletters or register for updates, we will also collect the information you provide for that purpose.
As you browse our website, we automatically collect certain technical information, including your IP address, browser type, device details, and the pages you visit. This helps us understand how our website is being used and allows us to improve its performance. We may also receive information from trusted third parties such as analytics providers or advertising platforms to support our marketing and service delivery.
3. How We Use Your Information
We use the personal information you provide to respond to your enquiries, supply quotations, share product details or technical information, and support you as a customer or prospective customer. Where appropriate, your information may also be used to process orders, send you updates or newsletters (with your consent), improve our services, enhance website performance and maintain security. In all cases, we only process your data when we have a lawful basis to do so, such as consent, legitimate interest or the need to fulfil a contract with you.
4. Sharing Your Information
We do not sell or trade your personal information. However, your data may be shared with trusted third-party service providers who help us operate our website, deliver our services or support our business. These may include hosting companies, email and communication platforms, analytics services and professional advisers such as accountants or legal consultants. If required by law or regulation, we may also share information with relevant authorities. All third parties are required to process your information securely and in line with UK GDPR.
5. International Transfers
Some of the service providers we work with may operate outside the UK or the EEA. When this occurs, we ensure that your data is protected by appropriate safeguards, such as adequacy regulations, contractual protections or formally recognised international data transfer mechanisms.
6. How Long We Keep Your Information
We retain your personal information only for as long as necessary for the purposes for which it was collected. This may include keeping enquiry information for a reasonable period, retaining marketing information until you choose to unsubscribe, or holding order-related records for the duration required by law for financial and regulatory purposes.
7. Cookies and Tracking Technologies
Our website uses cookies to ensure it functions properly and to improve your browsing experience. Cookies may also help us analyse site traffic, understand user behaviour and support our marketing activity. You are free to manage or disable cookies through your browser settings, although some website features may not function correctly without them.
8. Your Rights
Under UK GDPR, you have several rights regarding your personal information. You may request access to the data we hold about you, ask us to correct any inaccuracies, request deletion of your information, restrict or object to certain processing activities or withdraw your consent where processing is based on consent. You also have the right to request a copy of your data in a portable format. If you wish to exercise any of these rights, please contact us using the details at the end of this policy.
9. How We Protect Your Information
We use a combination of technical and organisational measures to keep your personal information secure. These measures include secure servers, encrypted data transfers, restricted access, staff training and regular reviews of our systems and procedures.
10. Links to Other Websites
Our website may link to external websites. As we do not control these sites, we cannot be responsible for their content or privacy practices. We recommend reviewing the privacy policies of any external websites you visit.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our services. Any updates will be published on this page with an amended revision date.
Terms & Conditions
These Terms and Conditions govern your use of The Sourdough Company website and any services, information or materials provided through it. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use the site.
1. About Us
The Sourdough Company (“we”, “us”, “our”) operates this website to provide information about our products and services. Full company and contact details can be found on our website.
2. Use of the Website
You may use this website for lawful purposes only. You agree not to misuse the site, interfere with its security, or attempt to access unauthorised areas. We reserve the right to restrict or terminate access to the website if we believe these terms have been breached.
3. Information and Accuracy
We work hard to ensure the information on our website is accurate and up to date. However, content is provided for general information only and should not be relied upon as professional or technical advice. We do not guarantee that the website will always be available, uninterrupted or error-free.
4. Intellectual Property
All content on this website — including text, images, graphics, logos and downloadable materials – is owned by The Sourdough Company or licensed to us. You may view and print content for personal or internal business use, but you may not copy, distribute, modify or use any materials for commercial purposes without prior written permission.
5. Products and Services
Descriptions of products and services on this site are provided for general information. They do not constitute a binding offer or guarantee of availability. If you enquire about or purchase products from us, separate commercial terms may apply, which will be shared as part of the quotation or ordering process.
6. Links to External Websites
Our website may contain links to external websites operated by third parties. These links are provided for convenience only. We are not responsible for the content, security or privacy practices of third-party sites, and linking to them does not imply endorsement.
7. Limitation of Liability
We aim to keep our website accurate and accessible, but we cannot accept responsibility for any loss or damage arising from your use of the site or reliance on its content. This includes loss caused by viruses, technical issues, or inaccuracies in information. Nothing in these terms limits our liability where it cannot be excluded under UK law.
8. Data Protection and Privacy
We handle personal information in line with UK GDPR and the Data Protection Act 2018. For full details on how we collect, store and use your data, please refer to our Privacy Policy, which forms part of these Terms & Conditions.
9. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our services, legal requirements or website functionality. Any changes will be posted on this page with an updated revision date. Continued use of the website after updates means you accept the revised terms.
Contact Us
If you have any questions about this Privacy Policy or about how The Sourdough Company handles your personal data, please contact us at:
Email: [email protected]
Address: Airfield Industrial Estate,
Mile Road, Shipdham, Norfolk, IP25 7SD
Telephone: 01362 654999